Pantier Holiday Retreat (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, store and use personal information when you visit our website or make a booking with us.

1. Who we are Pantier Holiday Retreat is a holiday-let business based in Pembrokeshire, UK.

2. What information we collect We may collect: - Name, address and contact details - Booking information - Payment information (not stored by us) - Website usage data (cookies, IP address, browser type) - Messages or enquiries you submit - CCTV images (see Section 10)

3. How we use your information We use your information to manage bookings, communicate with you, personalise services, ensure safety, and comply with legal obligations.

4. Cookies Our website uses cookies to ensure proper functionality and improve browsing.

5. Legal basis for processing We process data under contract, legitimate interests, or consent.

6. Data retention We only keep your data as long as necessary for bookings, legal or accounting reasons.

7. Your rights You may request access, correction, deletion, or object to processing.

8. Third-party links We are not responsible for third-party website privacy practices.

9. Complaints You may contact us or the ICO if you have concerns regarding your data.

10. CCTV We use external CCTV around driveways, entrances, parking areas and boundaries for security and safety. No CCTV operates inside any cottage or other private indoor space. We only use CCTV footage for security, safety, and incident investigation. For full details of what we record, how long we keep footage, when it may be shared, and the use of audio and behavioural review, please see our separate CCTV Policy. Your stay at the property implies acceptance of this CCTV usage. Please see CCTV Policy for more information