Check-In, Check-Out & Departure Tasks

• Check-in from 4pm; check-out by 10am.
• 1. Empty all bins and recycling into the wheelie bins at the end of the drive.
• 2. (Coach House only) Empty dog waste bin into general waste.
• 3. Leave the kitchen clean and tidy; load dishwasher and start cycle.
• 4. Ensure all windows and doors are locked.
• 5. Switch off heating, lights, and appliances where appropriate.
• 6. Return key to key safe and scramble the numbers.

Quiet hours: 10pm–8am.

General Conduct

• Only booked guests may stay overnight.
• No parties, events, smoking or vaping anywhere on site, fireworks, candles or lanterns.  
• Respect neighbours, wildlife, and other guests.
• Please read the Fire Safety Policy and Wood Burner Safety Policy and know the emergency assembly point.
• Once the wood burner ashes are completely cold, please empty them into the designated metal ash pan provided. Safety, Security & CCTV
• Lock all doors and windows when leaving the cottage.
• Children must be supervised at all times.
• The pool house is private and not for guest use.
• CCTV operates in external and communal areas for safety and security.
• Report any safety concerns immediately.

Cleanliness, Waste & Septic Tank Use  

• Pantier uses a septic tank system.
• Only toilet paper may be flushed down the toilets – absolutely no wipes (even “flushable”), nappies, sanitary products, cotton buds, cleaning cloths or similar items.
• Do not dispose of bleach, anti-bacterial products, drain unblockers or other harsh chemicals down toilets or sinks.
• Do not pour fats, oils or food scraps down the sink; please use the strainers and bins provided.
• Please follow the recycling and waste instructions in the welcome pack.

Pets (Coach House Only)

• Please read the full Dog Policy.
• A flat £50 per week dog cleaning charge applies, regardless of the number of dogs.
• Dogs must be kept on leads in all communal areas.
• Dogs downstairs only unless agreed, and off furniture where possible.
• Use the dog wash outside the pool house for muddy/sandy dogs.
• Clean up dog mess and empty dog waste bin before checkout.
• Stick to public footpaths only and keep dogs controlled near livestock.

EV Charging

• No charging from cottage sockets or extension leads.
• On-site EV charging is available by arrangement only; usage is metered separately and charged after your stay.

Parking & Vehicles

• Park only in designated spaces.
• Do not block the driveway or park/drive on grass.
• Drive slowly on the shared track and driveway.

Outdoor Areas

• Only use your allocated private garden.
• Do not enter neighbouring gardens or farmland.
• Respect wildlife; do not feed birds, foxes, or livestock.
• BBQs in designated safe areas only.
• Bicycles must not be stored inside cottages—ask owners for storage location.

Damage & Breakages

• Report breakages or faults as soon as possible.
• Damages, misuse or excessive cleaning may incur charges.
• All charges will be fair and clearly communicated.

Our Commitment

These rules help us keep Pantier safe, peaceful and comfortable for all guests, pets, wildlife and our own two family dogs. If you need anything, we’re always happy to help.